For public authorities, district administrations and municipalities
Hundreds of processes. Where do you start?
That is how many administrative processes come together at an administration we work with. Tackling them all at once is not possible. We help find the right ones to start with, and then automate the routine work between specialist software, Excel and inbox.
The specialist software stays. It runs on your premises or in a data centre in Germany. And the staff are involved from the start.
30 minutes, free of charge. Afterwards you have a first honest assessment.
27%
of public sector employees will retire over the next ten years. That is at least 1.39 million people.
108,500
staff are missing in municipal administrations alone, according to the dbb, from building authorities to social welfare offices.
Where things get stuck
Four processes we would start with. For the first two, we show what we have built at an administration. For the others, we say honestly that this is the pattern.
Map processes and tackle the right ones first
Every process is recorded and assessed with its frequency, lead time and media breaks. This shows where digitalisation pays off first, and what has already been done.
in use at an administration
Excel lists that carry an entire procedure
One very wide spreadsheet for all processes, maintained by many people. Today it is a tool with one shared version for everyone and a history for each process.
replaced at an administration
Applications and incoming documents into specialist software
Applications arrive by email, form and PDF and are copied into the specialist software by hand. Missing details are requested by follow-up. We automated this pattern for enquiries at a trading company.
typical process, no project of our own at a public authority yet
Reports that update themselves
Figures from several specialist systems are pulled together by hand before every meeting. Merged automatically, with a page showing where each figure comes from.
typical process, proven at a social organisation
in operation or in a pilot with ustypical pattern, no project of our own in this industry yet
From a project: an administration with hundreds of processes
First the overview, then the order.
The organisation's processes were maintained in a very wide Excel file. The list had grown with the task, and the more processes were added, the harder it became to work out an order from it.
Today a tool records every process with its frequency, lead time and media breaks. It assesses the potential, logs changes for each process and shows what has already been implemented. That turns a list into an order you can justify.
Before
- Excel, very many columns
- send round by email
- reconcile versions
- Gut feeling
Today
- Map processes
- Assess potential
- Organisation decides the order
- Progress visible
What you can expect from us
Run on your premises or in Germany.
Hosted on your premises or in a data centre in Germany. AI only where it helps, with local models for sensitive data.
Specialist software stays.
We do not replace any specialist software. We connect it with the work around it that is still done by hand.
With the staff, not over their heads.
Routine work goes, not people. We look at the processes together with the people who know them. That also helps in conversations with the staff council.
Independent and ready to hand over.
Handed over with documentation, built with open tools, so your solution does not depend on us.
How we get started with you
- 1 / 4
Initial call
30 minutes, free of charge
You tell Matthias which process is costing you time right now. He listens, asks questions and tells you honestly whether we can help. No preparation needed, an example from your everyday work is enough.
Result
An honest assessment of whether a next step is worth it.
- 2 / 4
Workshop
2 to 3 hours
We sit down with you and the colleagues who run the process every day. They show us how it really works, with all its exceptions. Then we work out together what the process costs today.
Result
An order of priorities, a calculation and material you can put in front of management.
- 3 / 4
First project
one process with noticeable relief
We start with the process where the relief is felt fastest. Beforehand we agree how we will measure success. Your team tests with real cases and tells us what doesn't fit yet.
Result
A process that runs in everyday work.
- 4 / 4
Expansion and operation
the way you want it
Once the first process runs, you decide how to continue. Further processes use the same connections and are added faster. We take care of operation, or we hand everything over to your IT with documentation.
Result
A documented solution that does not depend on us.
Who on your side is involved
You
You bring the process and champion the project internally. From us you get an order of priorities, a calculation and material for management.
The people in the process
They know the exceptions and where things get stuck. That is why they are involved from the start, not only at roll-out.
Your IT
They work out with us access, where it runs and which connection to your software is possible and sensible.
Which process is costing you the most time right now?
Tell us about it. In the initial call you get a first honest assessment of whether automation pays off for you.
30 minutes, free of charge, no preparation needed.
Other industries:Energy and municipal utilities, Mechanical engineering